Acceptance of Terms
Welcome to NOURIQ. These Terms of Service ("Terms") govern your access to and use of the NOURIQ website located at nouriqwellness.com and all related services provided by Nouriq Wellness Private Limited ("NOURIQ", "we", "our", or "us").
Company details: Nouriq Wellness Private Limited · CIN: U10799HR2025PTC129889 · Registered Office: Tower-D, North, Unit No. GF/01, Spectrum One, Golf Course Extension Road, Gurugram, Haryana – 122011 · FSSAI Licence: application in progress (licence number will be displayed here once issued).
By accessing our website, placing an order, or subscribing to our services, you agree to be bound by these Terms in full. If you do not agree with any part of these Terms, please do not use our website or services.
Eligibility
To use our website and services, you must:
- Be at least 18 years of age, or using the site under the supervision of a parent or legal guardian
- Be a resident of India, located within one of our active delivery zones
- Provide accurate and complete information when placing orders or creating an account
- Have a valid payment method accepted by our payment partners
- Not be barred from using our services under any applicable law
By using our services, you represent and warrant that you meet all of the above eligibility requirements. NOURIQ reserves the right to refuse service, terminate accounts, or cancel orders at our discretion if eligibility requirements are not met.
Products & Orders
Product Descriptions
We and our affiliates strive for accuracy in our product descriptions, nutritional information, and imagery. However, we do not guarantee that product descriptions or other content on our website are accurate, complete, reliable, current, or error-free. If a product differs materially from its description, your sole remedy is to return it in accordance with our Refund Policy.
Order Placement
When you place an order on our website, you are making an offer to purchase products at the listed price. An order is not confirmed until you receive an order confirmation email or WhatsApp message from us. We reserve the right to refuse or cancel any order at any time for reasons including:
- Product unavailability or stock limitations
- Errors in product pricing or description
- Delivery address outside our serviceable pincodes
- Suspected fraudulent or unusual order activity
Pricing & Payment
| Topic | Policy |
|---|---|
| Prices | All prices are listed in Indian Rupees (INR) and include applicable GST. Prices may change without prior notice. |
| Payment methods | UPI, credit/debit cards, net banking, and wallets via Razorpay. Cash on delivery is not available. |
| Payment security | All transactions are secured and processed by Razorpay (PCI-DSS Level 1). We do not store your card details. |
| Failed payments | If a payment fails, your order will not be processed. Contact us if a charge appears but no confirmation is received. |
| Promotional pricing | Discount codes and promotional offers are subject to individual terms, may not be combined, and expire as indicated. |
| GST invoices | GST-compliant invoices are issued for every order and are available in your account dashboard or upon request. |
Delivery
We currently deliver across Delhi NCR, with more locations being added over time. You can check delivery availability at checkout using our pincode verification tool.
- Orders are delivered as per the delivery schedule mentioned on our website
- Delivery times are estimates and may vary due to logistics, weather, or operational constraints
- You are responsible for ensuring someone is available to receive perishable deliveries
- NOURIQ is not liable for product quality deterioration caused by missed deliveries or inadequate storage after handover
- Delivery is complimentary (free) for all customers, with no minimum order value
For full details, please refer to our Shipping Policy.
Subscriptions
NOURIQ offers recurring subscription plans for weekly, fortnightly, or monthly deliveries. By subscribing, you agree to the following:
Billing
Subscriptions are billed in advance for each cycle (weekly, fortnightly, or monthly) using your saved payment method. By subscribing, you authorise NOURIQ to charge your saved payment method for each billing cycle until you cancel.
Modifications
You may pause, modify the delivery frequency, or change your product selection by contacting us through our website, provided changes are requested at least 48 hours before your next scheduled delivery.
Cancellation
You may cancel your subscription at any time. Cancellations made at least 48 hours before the next billing date will prevent the next charge. Cancellations made within 48 hours of the billing date may result in one final charge for the next delivery cycle, which will be fulfilled and cannot be refunded.
Cancellations & Refunds
One-time orders may be cancelled within 2 hours of placement, before processing begins. Once an order has been dispatched, cancellations are not accepted.
For quality complaints, damaged goods, or incorrect items, please contact us within 24 hours of delivery with supporting photographs. Eligible refunds are issued to the original payment method within 7–10 business days, as per Razorpay's processing timelines.
For full details on what qualifies for a refund and the process, please see our Refund & Returns Policy.
Intellectual Property
All content on this website — including but not limited to text, graphics, logos, photography, videos, product descriptions, and the NOURIQ brand identity — is the exclusive property of Nouriq Wellness Private Limited and is protected under applicable Indian and international intellectual property laws.
- You may not copy, reproduce, distribute, republish, display, or transmit any content from this website without our prior written consent
- You may share individual pages or blog articles for non-commercial, personal use, provided you credit NOURIQ and link back to the original URL
- The NOURIQ name, logo, and taglines are registered trademarks and may not be used without written authorisation
User Conduct
When using our website or services, you agree not to:
- Submit false, misleading, or fraudulent information in any order or account registration
- Attempt to gain unauthorised access to any part of our website, systems, or other users' accounts
- Use automated tools (bots, scrapers) to access or extract data from our website
- Post, upload, or transmit any unlawful, harmful, defamatory, or offensive content in reviews or communications
- Interfere with or disrupt the integrity or performance of our website or servers
- Use our platform for any purpose that violates applicable Indian law or regulation
Violation of these conduct standards may result in immediate suspension or termination of your account and/or legal action.
Limitation of Liability
To the maximum extent permitted by applicable law, Nouriq Wellness Private Limited shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our services, even if we have been advised of the possibility of such damages.
Our total liability to you for any claim arising from or related to these Terms or your use of our services shall not exceed the amount you paid for the specific order giving rise to the claim.
Contact Us
If you have any questions about these Terms of Service, or wish to raise a concern, please reach out:
Questions about our Terms?
Nouriq Wellness Private Limited
Tower-D, North, Unit No. GF/01, Spectrum One,
Golf Course Extension Road, Gurugram, Haryana – 122011
CIN: U10799HR2025PTC129889
Email: hello@nouriqwellness.com
Phone: +91 89292 96352