Acceptance of Privacy Policy
As a user, you consent, acknowledge, and agree that you have read and fully understood the Privacy Policy of Nouriq Wellness concerning its website. You also agree that the terms and conditions of the Privacy Policy are acceptable to you.
User Conduct & Rules
You commit to using the Nouriq Wellness website in compliance with the following principles. You will refrain from uploading, publishing, hosting, transmitting, displaying, modifying, updating, or sharing any content that, as judged by Nouriq Wellness, is:
- Racially, harmfully, sexually offensive, harassing, defamatory, obscene, pornographic, or otherwise unlawful.
- Involving illegal or unauthorised use of copyrighted material.
- Not owned by you or without rights.
- Referring to websites or URLs with inappropriate content for Nouriq Wellness.
- Contains software viruses or programs intended to disrupt, damage, or limit the functionality of any computer software or hardware.
You will not:
- Promote or attempt unauthorised access to Nouriq Wellness and its network.
- Interfere with another user's experience on the Nouriq Wellness website.
- Violate any applicable laws, either within or outside India.
- Impersonate others on the Nouriq Wellness website.
- Engage in or propagate chain letters, surveys, contests, or pyramid schemes related to Nouriq Wellness.
- Use automated means to access, acquire, or duplicate any portion of the Nouriq Wellness website or its content.
- Attempt unauthorised access to any part of the Nouriq Wellness website or linked networks.
- Utilise the website or its content for unlawful purposes or in violation of these Terms of Use.
Terms of Use
You agree to indemnify and hold harmless Nouriq Wellness and its owners, affiliates, and their respective officers, directors, and employees from any liabilities, claims, costs, damages, legal fees, and charges arising from any breach of these Terms of Use, Privacy Policy, other policies, or any violation of laws, rules, or third-party rights.
This Privacy Policy describes the types of information we collect, how we use and protect it, and the choices available to you. We encourage you to read it carefully.
Information We Collect
Information You Provide Directly
When you create an account, place an order, or contact us, we may collect:
- Full name and contact details (phone number, email address)
- Delivery address and pincode
- Payment information (processed securely via our payment gateway — we do not store card or bank details)
- Order history and subscription preferences
- Messages or enquiries submitted through our contact form or messaging channels
- Feedback, reviews, or ratings you submit
Information Collected Automatically
When you browse our website, we automatically collect certain technical data:
- IP address and approximate location (city/region level)
- Browser type, device type, and operating system
- Pages visited, time spent, and links clicked
- Referring website or search query that brought you to us
- Cookie identifiers and session data (see Section 5)
Information from Third Parties
- Payment verification data from our payment processing partner
- Delivery status updates from our logistics and fulfilment partners
- Aggregated analytics data from our website analytics provider
- Marketing engagement data from our communication service provider
How We Use Your Information
We use the information we collect for the following purposes:
| Purpose | Details |
|---|---|
| Order fulfilment | Processing payments, confirming orders, arranging delivery to your address |
| Account management | Creating and maintaining your customer account and subscription preferences |
| Customer support | Responding to queries, resolving complaints, and providing after-sales assistance |
| Delivery notifications | Sending order confirmations, dispatch alerts, and delivery updates via SMS or messaging channels |
| Marketing communications | Sending offers, recipes, wellness tips, and product updates (only with your consent) |
| Product improvement | Analysing usage patterns to improve our website, packaging, and product range |
| Legal compliance | Meeting obligations under Indian law, including GST, consumer protection, and data regulations |
We will never use your data for purposes not listed here without first obtaining your explicit consent.
Third-Party Sharing
We do not sell, rent, or trade your personal information to any third party.
We may share information with trusted service providers who assist in running our operations, including:
- Payment processing — our payment gateway partner (we do not store card details)
- Order delivery — logistics and courier partners, limited to name and address
- Communications — SMS, email, and messaging notification platforms
- Website analytics — aggregated, anonymised usage data only
- Legal authorities — only when required by applicable Indian law
Cookie Policy
Cookies are small text files stored on your device when you visit our website. We use the following types of cookies:
- Essential cookies — required for the website to function (cart, session management)
- Analytics cookies — help us understand how visitors use our site (anonymised data)
- Preference cookies — remember your pincode and display preferences
- Marketing cookies — used only with your consent for personalised offers
You may disable non-essential cookies through your browser settings at any time. Disabling essential cookies may affect the functionality of the website.
Data Retention
We may retain data indefinitely but do not share your personal data with other companies. We ensure that your personal information, like your name, address, email, or phone, is not shared with other companies.
Your Rights
Under the Digital Personal Data Protection Act, 2023 (DPDP Act) and applicable Indian law, you have the following rights with respect to your personal data:
- Right to access — request a copy of the personal data we hold about you
- Right to correction — request correction of inaccurate or incomplete data
- Right to erasure — request deletion of your data (subject to legal retention obligations)
- Right to withdraw consent — opt out of marketing communications at any time
- Right to grievance redressal — raise a complaint with our Data Protection Officer
To exercise any of the above rights, write to us at hello@nouriqwellness.com.
Data Security
We implement appropriate technical and organisational measures to safeguard your personal information, including:
- HTTPS encryption across all pages and transactions
- Payment data handled exclusively by our certified payment gateway partner — we never store card details
- Role-based access controls limiting who can access customer data internally
- Regular security reviews of our systems and third-party integrations
While we take all reasonable precautions, no system is entirely immune to risk. We encourage you to keep your account credentials secure and to contact us immediately if you suspect any unauthorised access.
Children's Privacy
Our website and services are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors.
If you believe we have inadvertently collected data from a person under 18, please contact us at hello@nouriqwellness.com and we will delete the information without delay.
Changes to This Policy
We may revise this Privacy Policy periodically to reflect changes in our practices, applicable law, or business operations. The revised policy will be posted on this page with an updated "Last Updated" date, and your continued use of the website constitutes acceptance of the revised policy.
Contact Us
For any questions, requests, or concerns relating to this Privacy Policy or your personal data, please contact us:
Questions about your privacy?
Nouriq Wellness Private Limited
CIN: U10799HR2025PTC129889
Tower-D, North, Unit No. GF/01, Spectrum One,
Golf Course Extension Road, Gurugram, Haryana – 122011
Grievance Officer: Customer Care Team
Email: hello@nouriqwellness.com
Phone: +91 89292 96352
In accordance with the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, the Grievance Officer can be reached at the details above. We aim to acknowledge grievances within 24 hours and resolve them within 15 days.